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Virgin Australia

Virgin Australia Info

Virgin Australia - Customer support

13 67 89

New Zealand:
(0800) 67 0000

+1855 253 8021

8000 612 002

0800 051 1281

Rest of the world:
(+61) 7 3295 2296

Virgin Australia - Address

Virgin Australia Head Office
P.O. Box 1034
Spring Hill Qld 4004

More contacts

Virgin Australia was founded in 2000 as Virgin Blue Airlines. It is an Australian low-cost airline with headquarters in Brisbane. Its main airports are located in Brisbane, Sydney and Melbourne. Virgin Australia operates both domestic and international flights mainly within Oceania and it has become the second biggest airline in Australia.

The airline has a special frequent flyer program named Velocity Frequent Flyer. Virgin Australia has three associated carriers – V Australia, Pacific Blue and Polynesian Blue which further enlarge the network of Virgin Australia's des­tinations.

The airline offers online check-in on its website. On-board refreshments and checked baggage allowance are not included in the ticket price.

Virgin Australia - Basic info

Airline name Virgin Australia
Airline hubs Australia and New Zealand: 5
Destinations Asia, Australia and North America: 47
See all routes…
Frequent flyer programs Velocity Frequent Flyer
Fleet Airbus A330-200
Boeing 737-700
Boeing 737-800
Boeing 777-300ER
Embraer 170
Embraer 190
ATR 72-500
Fokker 100
Airline Awards

Global Traveler’s: Best Airline to Australia and New Zealand

Onboard refreshments sold separately
Main competitors Qantas Airways, Jetstar Airways
See more…

Virgin Australia - Check-in, Baggage Allowance & Fees

Payment options Visa, MasterCard, Diners, American Express, PayPal
Booking fees AUD 4.50 - AUD 7.00 / one way
Cabin baggage weight: 7 kg, dimensions: height + length + width = max. 105 cm
Checked baggage weight: 23 kg — AUD 12 - AUD 30 / 2 x 23 kg on long-haul flights
Checked baggage / airport fee weight: 23 kg — AUD 40 - AUD 80
Excess baggage AUD 15 - AUD 45 / kg
Online check in Yes

Virgin Australia - Latest News

What is an electronic boarding pass?

Aug 8, 2012

Wondering what an electronic boarding pass is, where to get it and how you use one? Look no more, read our introduction to boarding pass. Paper boarding pass
Read more »

The most extreme episodes - unruly and aggressive passengers on board

Apr 27, 2011

The image of plane passengers that we have is coloured by the media coverage…
Read more »

Etihad - Virgin Blue partnership officially approved

Feb 7, 2011

The combined network enables Australian passengers a better connection to…
Read more »

Virgin Australia - Competitors

Airline Competitors Notes
Qantas Airways direct 97 shared routes (61%), common bases in Brisbane, Sydney, Melbourne (MEL), 34 shared destinations (21%)
Jetstar Airways direct 82 shared routes (52%), common bases in Melbourne (MEL), Brisbane, Sydney
Tiger Airways strong 32 shared routes (20%)
Delta Air Lines weak 10 shared routes (6%)
Garuda Indonesia weak
United Airlines weak
Air Canada weak
Regional Express weak

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